Noodly Cookie Policy

Support

Something broken, or just stuck?

Write to us and a person will read it. We answer as fast as we can — usually within a day or two, always within a week.

Before you write

These come up most often, and the answer is usually here.

I forgot my password.

Open the app, tap Forgotten your password? on the sign-in screen, and we email you a link for setting a new one. The link works once and expires an hour after it was sent.

I paid, but the tools are still locked.

Open Profile → Noodly Plus → Restore purchases in the app. That asks the App Store what you own and unlocks it again. If it still does not, write to us with the email on your account.

How do I cancel, or change plan?

Both happen in your App Store account, not in Noodly: Settings → your name → Subscriptions. Switching from monthly to yearly takes effect immediately; the other way round happens at the end of the period you already paid for.

How do I delete my account?

In the app: Profile → Clear data → Delete my account. You confirm with your password, and everything stored on our server is removed immediately and permanently.

A shop link finds nothing.

We translate the search term into the shop’s language, but what each shop stocks differs. Tell us which shop and which ingredient, and we will look at it.

A recipe import failed.

Not every recipe site publishes its recipe in a machine-readable form. When that happens, you can paste the ingredients in by hand.

Or just email us

If the form is not your thing, this reaches the same inbox:

support@noodlyrecipes.com